Changes to service and procedures during Covid-19 outbreak

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With the ongoing Covid-19 situation, we have made some changes to our opening hours and processes so that we can continue to provide care for our client's pets to the best of our capabilities. We are working with reduced staffing levels and all processes are taking longer so ask for your co-operation and patience. Please continue to check our Facebook page for updates.

 

CURRENT OPENING HOURS:

Our opening hours for both surgeries are listed above with contact details . Please call first before attending the clinic. Staff may not always be available to come to the door.

 

MEDICATION REQUESTS AND COLLECTION:

Please telephone and you will be advised of the current situation. Some medications are available to purchase on-line, please see here for details.

 

CHECK WHAT YOU NEED NOW AND CALL US WHEN YOU HAVE ONE WEEK’S TREATMENT LEFT for ongoing medication. We are still able to order and receive medication from our suppliers but some items may take up to a week to be delivered and ready to dispense.

 

ATTENDING THE CLINIC:

​ONLY COME TO THE PRACTICE IF YOU HAVE SPOKEN TO OUR STAFF AND ARRANGED TO DO SO.

 

DO NOT ATTEND the practice if you are showing any symptoms of Coronavirus infection or if you or anyone in your household is in self isolation. Another adult, not living at the same address, can bring your pet. Please make sure staff are made aware that you are self isolating.

 

Animals may be admitted but only if staff have advised. Due to restrictions, you may not be able accompany your pet during an examination.

ONLY ONE ADULT should bring pets to their appointment. ALL DOGS MUST BE KEPT ON A LEAD!

 

Please ring the door bell and step well back from the door to await staff. If other clients are waiting outside please remember to keep at least 2 metres apart. If possible, come by car so that you can wait somewhere warm and dry if required.

 

PAYMENTS:

For all payments we request that you pay over the telephone by card.

If you are ordering medication you will be asked to call and pay before collection.